Cancellations and Refund Policy
All bookings must be cancelled with at least 48 hours’ notice to be eligible to receive a full refund of any deposits made. Bookings cancelled with less than 48 hrs notice will be charged the greater of 1 nights stay or 50% of the deposit paid. Bookings cancelled with less than 24 hrs notice, or ‘no show’ guests will not have their online deposits refunded.
If we make a minor change after you have booked, we will let you know as soon as possible via email or phone call. Most of these changes would be of a minor nature and have little effect on your tour package. If we have to make a significant change after booking, we will notify you as soon as possible. You may either:
a) Accept change and contract between us will be varied to incorporate change
b) Purchase an alternative available tour package from us at advertised price
c) Withdraw from booking completely in which case we will refund all monies being paid to us.
*To make a cancellation, please email us as soon as possible at firstname.lastname@example.org and/or call Santiago at +501 661-1536.
Payment of Remaining Balance Owed
To reserve your booking at Hanna Stables and Nabitunich, you must submit a non-refundable online deposit valuing 15% of the total cost of the tour or room that you are booking. Please pay the remaining balance owed when you arrive at Hanna Stables in Belize. Payments in person can be made via cash (USD or Belize dollars) or credit card.
When you book a package tour with us you accept responsibility for the proper conduct of yourself and your party while on the tour or staying at our property. We reserve the right to terminate your package tour or that of any member of your party due to misconduct. If your actions or that of any other member of your party cause damage to the tour equipment or accommodations in which you are staying , you agree to fully indemnify us against any claim made against us or on behalf of the owners of such equipment and accommodations.
We accept full liability for the proper performance of our obligations under our agreement with you for the provision of your tour package. If you or any other member of your party suffers damage under our failure to perform under the obligations of our agreement with you for the provision of your tour package, we accept liability except in the following circumstances:
a) If the failure or improper performances is your fault or the fault of any member of your party
b) If the failure is the fault of someone else not connected with the provision of the services which make up the tour package we have confirmed with you
c) Any unusual and unforeseen circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been executed
d) Any event which we or the supplier of any service we incorporate, even with all due care could not foresee or forestal
We shall offer prompt general assistance to any client who through mishap suffers difficulty, illness, personal injury, loss or damage to personal items during their tour package dates with us. However we will not be liable for costs incurred from these mishaps and strongly recommend travel insurance for your trip to Belize.